Booking Your Appointment
You can book appointments through our online booking system or by calling 0151 458 2947.
Our phone lines are open Monday to Friday, 09:15–17:30. If you call outside these hours, please leave a message and our clinic coordinator will respond during working hours.
Appointments cannot be booked, changed or cancelled via social media or text messaging.
Clinical Governance
At Better You Medical Aesthetics & Skin Clinic, patient safety, clinical standards and quality of care are central to everything we do.
The clinic operates within a robust clinical governance framework, supported by an experienced Medical Director who provides senior medical oversight and independent clinical governance advice.
Our governance arrangements support the ongoing review of clinical standards, patient safety, risk management, policies and procedures, audit and continuous quality improvement.
Booking Fees
A booking fee is required to secure all appointments, except complimentary review appointments as described below.
This fee is not an additional charge and will be deducted from the cost of your treatment.
Booking fees secure appointment time and cover administration costs associated with late cancellations and non-attendance.
Cancellations and Rescheduling
We understand that plans can change. If you need to cancel or reschedule your appointment, please contact the clinic directly.
Appointments may be cancelled with a minimum of 7 days’ notice or rescheduled with a minimum of 48 hours’ notice.
Appointments may be rescheduled once only. Where an appointment has been rescheduled, the 7-day cancellation notice period will continue to apply from the original appointment date, not the rescheduled date. Rescheduling an appointment does not restart or extend the cancellation notice period.
If you cancel with less than 7 days’ notice of the original appointment date, or cancel or reschedule within 48 hours of your appointment, your booking fee will be forfeited.
Any subsequent request to reschedule will be treated as a cancellation and your booking fee will be forfeited.
Where your booking fee has been forfeited, a new booking fee will be required before another appointment can be booked.
This policy applies regardless of the reason for cancellation, including illness, childcare issues, work commitments, travel disruption or transport difficulties.
Non-Attendance
Failure to attend a scheduled appointment without prior notice will result in the forfeiture of your booking fee or complimentary review, as applicable.
Repeated missed appointments may result in restrictions being placed on future bookings.
Illness Policy
If you are feeling unwell, have cold or flu-like symptoms, or have any contagious illness, please do not attend your appointment. Contact the clinic as soon as possible.
For the safety of our patients and team members, treatment will not be provided if you attend whilst unwell.
Our standard cancellation and rescheduling policy applies to appointments affected by illness. If you cancel with less than 7 days’ notice of the original appointment date, or cancel or reschedule within 48 hours of your appointment, your booking fee or complimentary review will be forfeited, as applicable.
Late Arrival Policy
We ask all patients to arrive on time for their appointment.
If you arrive more than 5 minutes late, your appointment may need to be cancelled or shortened to avoid delays for other patients.
In these circumstances, your booking fee may be forfeited.
Botulinum Toxin A (Botox) Consultations
In accordance with UK prescribing regulations, all new patients seeking Botulinum Toxin treatment must attend a face-to-face consultation at least 48 hours prior to treatment.
Following a satisfactory consultation, a prescription will be issued and the product ordered from the pharmacy. Treatment therefore cannot be carried out on the same day.
This requirement also applies where a patient has not consulted with their practitioner within the previous 6 months, or where there are any changes to their medical history.
Review Appointments
Botulinum Toxin A (Botox) Reviews
Botulinum toxin review appointments are included as part of your treatment package and should be attended between 2 and 4 weeks following treatment.
This review period allows the practitioner to accurately assess treatment outcomes and determine whether any adjustment is clinically appropriate.
Reviews requested more than 4 weeks after treatment will not be eligible for assessment or additional treatment under the original treatment episode, as this may increase the risk of developing neutralising antibodies, which can reduce the effectiveness of future Botulinum Toxin A treatments.
If you fail to attend a booked review appointment, cancel with less than 7 days’ notice of the original review appointment date, or cancel or reschedule within 48 hours of your review appointment, your complimentary review will be forfeited.
Should you wish to arrange a further review appointment, this must still fall within the eligible 2–4 week review period and will be subject to a £25 review booking fee, payable at the time of booking. This fee reflects the additional clinical time reserved for a further review appointment.
The clinic’s standard cancellation and rescheduling policy will apply to the new review appointment.
Skin Review Appointments
Skin review appointments are provided complimentary as part of your treatment journey.
If you fail to attend a booked skin review appointment, cancel with less than 7 days’ notice of the original review appointment date, or cancel or reschedule within 48 hours of your review appointment, your complimentary review will be forfeited.
Should you wish to arrange a further skin review appointment, a £25 review booking fee will be payable at the time of booking. This fee reflects the additional clinical time reserved for a further review appointment.
The clinic’s standard cancellation and rescheduling policy will apply to the new review appointment.
Chaperones
Better You Medical Aesthetics & Skin Clinic is committed to ensuring patients feel comfortable, respected and supported during their consultation and treatment.
Patients may request a chaperone for any consultation, examination or treatment. Where appropriate, the clinic may also recommend or require a chaperone to be present.
If you would like a chaperone to attend your appointment, please let us know in advance where possible so appropriate arrangements can be made. Chaperones will be trained members of staff.
An adult support person may attend as described below. Their presence does not replace a trained staff chaperone where one is required.
The clinic reserves the right to postpone or refuse treatment if a suitable chaperone is required but unavailable.
To maintain patient privacy, confidentiality and infection prevention standards, access to treatment rooms is limited to patients receiving treatment, their permitted adult support person, chaperones and authorised staff members. Authorised staff may be present for training, supervision or quality assurance purposes.
The clinic may restrict access or postpone treatment if privacy, safety or clinical standards cannot be maintained.
Children and Accompanying Persons
Children are not permitted in treatment rooms and should not be brought to appointments.
Patients are welcome to bring one adult support person to their appointment if they wish. This may be a family member, friend, carer, advocate or other person providing support.
Where appropriate, your practitioner may ask to speak with or assess you privately for part of the consultation or treatment to maintain confidentiality, support informed consent and ensure that clinical decisions are made independently and in your best interests.
Preparing for Your Appointment
Please arrive with clean, freshly cleansed skin and no makeup on the treatment area.
This helps minimise the risk of contamination and treatment-related complications.
If you arrive wearing makeup, your appointment may need to be cancelled and your booking fee forfeited.
Baby wipes are not considered an adequate method of cleansing the skin before treatment.
Pre-Treatment and Aftercare Requirements
Patients are responsible for following all pre-treatment and post-treatment advice provided by the clinic.
Failure to follow treatment preparation instructions or aftercare advice may increase the risk of complications, affect treatment outcomes and result in treatment being postponed or declined.
Specific preparation and aftercare instructions will be provided according to the treatment being undertaken.
Treatment Suitability
All treatments are subject to consultation and clinical assessment.
The practitioner reserves the right to refuse treatment if it is not considered safe, appropriate or in the patient’s best interests.
A consultation fee or booking fee is non-refundable if, following assessment, treatment is deemed unsuitable.
Contacting the Clinic
Appointments cannot be booked, amended or cancelled via social media channels or text messaging.
Please contact the clinic directly by telephone or email regarding appointment enquiries.
Emergency contact details should only be used for genuine post-treatment emergencies.
By booking an appointment with Better You Medical Aesthetics & Skin Clinic, you confirm that you have read, understood and agree to these Terms and Conditions.
Disclaimer
Better You Medical Aesthetics & Skin Clinic provides a range of medical aesthetic and skin health treatments.
All medical treatments are subject to consultation, clinical assessment and suitability. Treatment recommendations are made on an individual basis and only where clinically appropriate.
Prescription-only medicines are not advertised directly and are only prescribed following a face-to-face consultation and assessment by a qualified Independent Nurse Prescriber, in accordance with current UK legislation, MHRA guidance and professional prescribing standards.
Information provided on this website is intended for general information purposes only and should not be considered medical advice. Individual treatment recommendations, outcomes and suitability will vary between patients.
All treatments carry potential risks and benefits, which will be discussed during your consultation before any treatment is undertaken.